Privacy Policy
At Catura, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
- • We collect only necessary information to provide our delivery services
- • Your personal data is encrypted and securely stored
- • We never sell your information to third parties
- • You have full control over your data and can request deletion at any time
- • We use your location data only for delivery tracking and matching
Personal Information
- Full name and contact information (email, phone number)
- Business information (business name, address)
- Profile photos and identification documents (for verification)
- Payment information (processed securely through third-party providers)
Location Data
- Real-time location for dispatchers (when app is active)
- Pickup and delivery addresses for orders
- Location history for completed deliveries
Usage Information
- App usage patterns and preferences
- Device information (type, operating system, unique identifiers)
- Log data (IP addresses, access times, pages viewed)
Service Delivery
- Process and fulfill delivery orders
- Match senders with nearby dispatchers
- Provide real-time tracking and notifications
- Calculate delivery fees and process payments
Account Management
- Create and maintain user accounts
- Verify dispatcher credentials and documents
- Provide customer support and assistance
- Send important service updates and notifications
Safety & Security
- Ensure platform security and prevent fraud
- Investigate and resolve disputes
- Comply with legal requirements and regulations
- Maintain emergency contact capabilities
Improvement & Analytics
- Analyze usage patterns to improve our services
- Develop new features and functionalities
- Optimize delivery routes and dispatcher matching
- Generate anonymized usage statistics
We Share Information Only When:
- Service Delivery: Limited information shared between senders and dispatchers for order fulfillment
- Legal Requirements: When required by law, court order, or government request
- Safety Purposes: To protect the safety of our users or prevent illegal activities
- Business Transfers: In the event of a merger, acquisition, or asset sale (with notice)
- Service Providers: With trusted third-party providers who help us operate our platform
We Never:
- Sell your personal information to advertisers or data brokers
- Share your location data with unauthorized parties
- Use your information for purposes not described in this policy
- Provide access to your account without proper authorization
Security Measures
- End-to-end encryption for sensitive data transmission
- Secure server infrastructure with regular security audits
- Multi-factor authentication for account access
- Regular security updates and vulnerability assessments
- Limited employee access to personal data on a need-to-know basis
Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Account data is typically retained for 7 years after account closure for legal and tax purposes.
Access and Control
- View and download your personal data
- Update or correct your information
- Delete your account and associated data
- Export your data in a portable format
Privacy Settings
- Control location sharing preferences
- Manage notification settings
- Opt-out of marketing communications
- Set data sharing preferences
Exercise Your Rights: To request access, correction, or deletion of your data, contact us at hello@applift.xyz or through your account settings. We will respond to your request within 30 days.
For Senders:
- Find nearby dispatchers and calculate distances
- Provide accurate pickup and delivery addresses
- Track your package in real-time
- Send location-based notifications
For Dispatchers:
- Match you with nearby delivery opportunities
- Provide optimal route suggestions
- Enable real-time tracking for customers
- Calculate delivery distances and fees
Location Privacy: You can disable location services at any time through your device settings. However, this may limit certain app functionality like dispatcher matching and order tracking.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through:
- Email notification to your registered email address
- In-app notification when you next use our services
- Prominent notice on our website and app
Continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Email: hello@applift.xyz
Phone: +2347013930157
Address: Catura Privacy Team, Uyo, Nigeria
We are committed to resolving any privacy-related concerns promptly and transparently.